NIU KQi2 Footcover
Give your KQi2 Pro a new look! Match the season, your new jacket, or just mix it up for fun with these colorful griptape options.
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Shipping Policy
Shipping Policy
Customer satisfaction is our top priority. Our logistics team is working to ensure your delivery arrives as soon as possible. Your patience and understanding are highly appreciated!
1. WHICH COUNTRIES DO YOU DELIVER TO?
Currently, we can ship to the Continental Euro( excluding Switzerland, Greece, UK). And we do not ship to Po Boxes or APO.
2. ORDER PROCESSING TIME.
3. SHIPPING TIME & COSTS
Due to the lithium ion batteries in our products, only ground shipping is available
| Countries |
Shipping Cost |
Ship From |
Import Tax |
Shipping Time | Ship By |
| Continental Euro(Except Finland, Islands) | FREE | Germany/Spain ,we will ship from the nearest warehouse in stock |
No |
2-7 Business Days |
DPD / GLS/CAINIAO |
| Finland | 99€ | Germany/Spain ,we will ship from the nearest warehouse in stock | No | 7-10 Business Days | DPD / GLS/CAINIAO |
Reminder - total delivery time includes order processing time as well as shipping time.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email Global-Service@niu.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
4. ORDER CANCELLATION:
An order may be canceled up until the time item is shipped out. For shipped orders, please contact us to arrange a return. Check our Return Policy Email: Global-Service@niu.com
5. TRACKING PACKAGE:
6. DELIVERY TIME:
Delivery time varies by location. You can check the tracking number through your carrier’s website for more information about your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.
7. ABOUT TAX
We ship from local warehouses, so there is no import tax. Per your local laws, GST or TAX may apply.
8. OTHER SHIPPING PROBLEMS:
If you have any problem about shipping, you can email us at Global-Service@niu.com
Warranty
Warranty
| Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness) | 2 years |
| Accessories(incl, brake levers, brake disc, brake line, throttle control and other non-daily consumable parts) | 6 months |
| Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad) | 3 months |
The final interpretation right of after-sales service is reserved by NIU company.
OUT OF WARRANTY
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Any damage which results from abuse, misuse, or neglect including but limited to, fire, collision, water damage, riding over obstacles, or theft.
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Any damage due to aging such as color shading or fading of painted surface, deterioration of plated surface, deterioration of rubber and plastics or rusting.
-
Any product which has been re-modeled or modified.
- Spare parts out of the warranty period
-
Cracking of the frame caused by excessive load.
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Water damage to electrical parts.
-
Front wheel or motor deformation.
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Abrasion of plastic parts and/or brake parts.
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Torn or damaged stickers.
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Flat tires.
If you have any questions, please email us at
Global-Service@niu.com
Address: No.5 Lingxiang Road,WEZ, Wujin Changzhou, Jiangsu, China
Address: SUITE 603 6/F LAWS COMMERICAL PLAZA,788 CHEUNG SHA WAN ROAD,KL, HK,CHINA
Phone: +1-877-295-8403
Return & Refund
Return & Refund
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- Items must be returned within 30 days after you receive them.
- All items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
- When returning or exchanging items, customers must use a shipping method providing tracking information.
- We accept change of mind return. Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10km or less. For any other return requests, you will have to cover the shipping cost yourself.
General Return Process
- Initiate a return: Please email us at Global-Service@niu.com with order number and your return reason. Our customer service staff will determine the eligibility for your return request within 24 business hours.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
- Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Return Charge
-
If the return is requested because of a mistake on our part (like shipping the incorrect product, quality problems, etc) we will provide a full refund.
-
We DO accept Change of Mind returns and offer 30 day free return - that means we'll cover your return shipping costs! Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10 km or less. For any other return requests, you will have to cover the shipping cost yourself.
- No restocking fee to be charged to the consumers for the return of a product.
Refunds(if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at Global-Service@niu.com
Bundle Product Refund:
Cancellation
An order may be canceled up until the item is shipped out. For shipped orders, if you do not need it anymore, please contact us to arrange a return. Email: Global-Service@niu.com
Out of Policy Cases
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, NIU service team is still available to you, please contact Global-Service@niu.com for a better solution. If anything is unclear, or you have more questions, feel free to contact our customer support team.
Email: Global-Service@niu.com
Tel: +1-877-295-8403
(Phone Operating times: Mon – Fri, 11:00 - 20:00 EST )
Address: No.5 Lingxiang Road,WEZ,Wujin,Changzhou, Jiangsu, China
Address: SUITE 603 6/F LAWS COMMERICAL PLAZA,788 CHEUNG SHA WAN ROAD,KL, HK,CHINA
